Privacy Policy

Last Updated: April 10, 2025

At See Well Direct, your privacy is a top priority. We’re committed to protecting the personal information you share with us when you shop for eyewear, prescription lenses, and sunglasses on our website, www.seewelldirect.com (the “Site”) or through any related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, share, and safeguard your information so you can shop with confidence.

If you have any questions about this policy or how we handle your data, please contact us at hello@seewelldirect.com.

1. Information We Collect

We collect information to fulfill your orders, support your experience, and improve our Services.

a. Information You Provide

• Personal: Name, email, phone number, billing/shipping addresses

• Prescription: Rx details like pupillary distance or lens strength

• Payment: Processed securely via Apple Pay, Google Pay, PayPal, or Bank Transfer

• User Content: Reviews, uploaded images, or messages

• Preferences: Communication and subscription choices

• Support: Any info you provide during customer service interactions

b. Information Collected Automatically

• Browsing: Device type, IP address, pages visited

• Usage: Cart interactions, time on page, referral source

• Location: Estimated via IP address for better service and fraud prevention

c. From Third Parties

• Social Media: If you interact with us on platforms like Instagram or Facebook

• Analytics: From tools like Google Analytics

• Payments: Confirmation of completed transactions

2. How We Use Your Information

We use your information to:

• Process orders and prescription verifications

• Send order confirmations, shipping updates, and customer support replies

• Improve your shopping experience

• Prevent fraud and comply with legal obligations

• Send marketing (only with your consent)
  We do not sell your personal or prescription information.

3. How We Share Your Information

We only share data when necessary to run and improve our Services:

• Service Providers: Payment processors, delivery carriers, tech partners

• Lens Labs/Manufacturers: To fulfill prescription orders

• Legal Requests: When required by law

• Business Transfers: In connection with mergers or acquisitions

• With Consent: Such as when posting your review publicly

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: For cart, login, and navigation

• Performance Cookies: To improve website functionality

• Marketing Cookies: Only used with your permission
  You can adjust cookie settings in your browser or through our consent tool.

5. Your Choices

• View/Update Info: Log into your account

• Delete Account/Data: Email us at hello@seewelldirect.com

• Marketing Opt-Out: Use unsubscribe links or contact us

• Cookies: Manage preferences anytime

• Do Not Track: Our site does not currently respond to DNT signals

6. Data Security

We use SSL encryption, secure servers, and access controls to protect your data. While no system is perfectly secure, we take all reasonable measures and will notify you of any breaches.

7. International Users

By using our Services from outside the U.S., you consent to having your data processed in the U.S. We use standard contractual clauses and other safeguards where required by law.

8. Children’s Privacy

Our Services are not directed to children under 16. If we learn that we’ve collected data from a child, we will delete it promptly.

9. Data Retention

We keep your information as needed for:

• Fulfilling your orders

• Maintaining prescription history for reorders

• Complying with financial and legal obligations
  Data is deleted when no longer necessary.

10. Third-Party Links

Our Site may link to third-party services like payment gateways or social media. Their privacy policies govern those interactions—we recommend reviewing them separately.

11. Changes to This Policy

We may update this Privacy Policy over time. Major updates will be noted on our website. Continued use of our Services after changes indicates acceptance.

12. Contact Us

For any questions or requests regarding your data, please reach out:

📧 Email: hello@seewelldirect.com