Shipping Policy
Last Updated: April 29, 2025
At See Well Direct, we’re committed to delivering stylish, affordable prescription glasses quickly and reliably. This Shipping Policy covers delivery methods, timelines, international shipping, and more. For questions, feel free to reach out to us at hello@seewelldirect.com.
Shipping Methods
We partner with trusted carriers to ensure safe, on-time delivery. Shipping options available at checkout include:
DHL – Fast global delivery with tracking
FedEx – Expedited and standard services
UPS – Flexible, trackable shipping
USPS – Affordable domestic shipping
All methods include tracking from our facility to your door.
Delivery Timelines
We aim to process and ship most orders within 1–2 business days after verifying your prescription. Estimated delivery times:
U.S. orders: 1–3 business days
International orders: 5–10 business days
Delivery may vary due to holidays, customs, or carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your address, selected carrier, and order weight. We frequently offer free standard U.S. shipping, so be sure to check current promotions on our site.
International Shipping
Yes, we ship worldwide! No matter where you are—Canada, the UK, Australia, or beyond—you can enjoy See Well Direct eyewear.
Customs & Duties: Customers are responsible for any import fees.
Delivery: 5–10 business days, depending on customs clearance.
Carriers: DHL, FedEx, and others based on your region.
Order Tracking
Once shipped, you’ll receive an email with your tracking number. You can also log in to your See Well Direct account anytime to view your order status.
If tracking isn’t available within two business days, email us at hello@seewelldirect.com.
Risk of Loss
Responsibility for your order transfers once it’s handed to the carrier. If your item is lost or damaged during shipping, contact us right away—we’ll work to resolve it promptly.
Shipping Restrictions
Some regions or products may be restricted due to laws or logistics. If shipping is unavailable for your address, you’ll be notified at checkout or via email.
Incorrect or Undeliverable Addresses
If an order is returned due to an incorrect address or delivery refusal, we’ll contact you to confirm details. Additional shipping fees may apply for reshipment.
Received the wrong product or prescription issue? Reach out to hello@seewelldirect.com—we’ll make it right at no extra cost.
